Mantarav Private Limited ( EMB Global or We), believes in ensuring that all the Users of the website of EMB Global, www.emb.global ( Platform ) are able to get best out of the Services featured therein. Therefore, EMB Global believes in addressing any grievances or concerns that the Users have with regard to their experience on the Platform. Where any grievance is addressed to the Grievance Officer, the User shall receive an acknowledgement of the grievance or complaint within 48 (Forty - Eight) hours of receipt.
For the purpose of these Grievance Redressal Policy, wherever the context so requires "You",Your or "User" shall mean any natural or legal person who has registered and agreed to use the Platform or is visiting the Platform.
You shall also receive an alphanumerical/numerical identification number for tracking your grievances with the customer care. We assure You that EMB Global will make all reasonable endeavours to address the grievance made by You at the latest within 60 (Sixty) days from the date of receipt of the grievance.
A grievance will be treated as closed if You communicate Your acceptance of the response received from the customer care team or where You fail to respond to the response received from the customer care team within 7 (Seven) days.
If You are not satisfied with the response received from the customer care team You can escalate the matter to the Grievance Officer appointed on the Platform in compliance with the Consumer Protection (E-Commerce) Rules, 2020. The Grievance Officer will respond within 48 (Forty - Eight) hours of receipt of your email. The details of the Grievance Officer are as follows:
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